Privacy Policy
Last updated September 21, 2026
Black Label Radio LLC (“black label radio”, “we”, “us”) operates black-label-radio.com. This policy explains what we collect, why, and what you can do about it. We are based in Providence, Rhode Island, USA.
What we collect
- Phone number — only if you submit it to our Secret Event List, or verify it to join the chat.
- Chat nickname and messages — only if you join the chat on our site.
- Name, email and message — only if you submit our sound & services enquiry form.
- Basic technical data — our host records standard server logs such as IP address, browser type and pages requested, for security and traffic measurement.
We do not run advertising trackers. The only account on this site is the optional chat.
How we use it
- Your phone number is used to send you SMS messages about events, secret locations and ticket drops — and nothing else.
- Enquiry form submissions are used to reply to you about booking or equipment hire.
- Technical data is used to keep the site working and secure.
Who we share it with
We do not sell your personal information, and we do not share it for anyone else's marketing. We use a small number of service providers who process data on our behalf:
- Klaviyo — stores contact records and delivers our SMS messages.
- Formspree — delivers sound & services enquiry submissions to us.
- Cloudflare — hosts and serves the website, and runs and stores the chat.
- SoundCloud, YouTube and Instagram — embedded players and feeds. These load content from those companies, and they may set their own cookies and collect data under their own policies. We do not control that.
We may also disclose information if required by law.
SMS specifically
Providing your phone number is optional and is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. See our Terms of Service for the full SMS terms.
We do not share your SMS consent or phone number with third parties or affiliates for their own marketing purposes.
The chat specifically
Joining the chat is optional. To join, you pick a nickname and verify a mobile number with a one-time code we text you. Asking for that code subscribes the number to our SMS list, exactly as the consent box beside it says, and you can reply STOP at any time.
- Your number is not stored by the chat. The chat keeps only a one-way hash of it, which lets us tell whether a number is already registered or banned without keeping a list of numbers. Klaviyo, which sends the texts, does hold your number, along with your chat nickname.
- Messages you post are visible to everyone in the chat and are stored with your nickname and the time you sent them. We may remove messages and ban accounts that break the room's rules. Messages and whispers leave the chat after 12 hours, but we keep a record of everything posted and whispered in the chat, and of every nickname an account has had, that only our moderators can read, for safety and moderation.
- Your IP address is used to limit how many codes can be requested from one place, so the code form cannot be used to spam someone's phone.
- Your browser keeps a sign-in token in local storage so you stay signed in. Clearing your site data signs you out.
- If you choose a 4-digit PIN for signing in on other browsers, it is stored only as a one-way hash, never as the PIN itself.
To have your chat account and messages deleted, email us at the address below.
How long we keep it
We keep your contact details until you ask us to remove them, or until they are no longer needed for the purpose you gave them. Unsubscribing from SMS stops the messages; we retain a minimal record of the opt-out so we do not contact you again by mistake.
Your choices
- Unsubscribe from SMS at any time by replying STOP.
- Ask us what we hold about you, or ask us to correct or delete it, by emailing booking@black-label-radio.com.
- Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR. Contact us and we will honour applicable requests.
Children
This site is not directed to children under 13, and our SMS list is intended for people 18 or older. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
Security
The site is served over HTTPS and contact data is held by the providers listed above. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Black Label Radio LLC, Providence, Rhode Island, USA
booking@black-label-radio.com